Edmonton - June 11, 2003 - CCI Thermal Technologies Inc. is committed to designing and manufacturing products of the highest quality. We take great pride in our ability to respond to our customer's needs in an excellent, efficient, and timely manner. To this end, our customer service and manufacturing locations in Edmonton, Alberta, and Oakville and Orillia, Ontario have developed and implemented registered quality programs that conform to the requirements of the internationally recognised standard for quality management systems ISO 9001: 2000.
CCI Thermal embraces the eight quality management principles on which the ISO 9000: 2000 series of quality management system standards are based:
- Customer Focus - CCI Thermal is dedicated to exceeding customer expectations and enhancing customer satisfaction.
- Leadership - Top management is committed to promoting organisational unity and providing direction in the pursuit of CCI Thermal's corporate mission statement goals.
- Involvement of people - CCI Thermal nurtures a corporate cultural environment that values innovative thinking and creativity, where all levels of the organisation contribute toward the goal to be recognised as the industry leader in heating technology.
- Process approach - all customer service and product realisation activities, and related resources, are managed as a process designed to meet or exceed clearly defined goals.
- System approach to management - CCI Thermal's management approach involves identifying, understanding and managing interrelated processes as a system to ensure that customer satisfaction is achieved in an effective and efficient manner.
- Continual improvement - rigorous monitoring and measurement of the company's performance and efficiency at all organisational levels, focused on identifying areas for improvement, is an ongoing activity at CCI Thermal, especially for those activities affecting customer satisfaction.
- Factual approach to decision making - business decisions at CCI Thermal are based on the careful analysis of data and information gathered from a wide variety of sources, with customer feedback given the highest priority.
- Mutually beneficial supplier relationships - CCI Thermal forms interdependent partnerships with its suppliers, recognising that the continued fostering of mutually beneficial relationships with its vendors enhances the ability of both to create value.
CCI Thermal's goal is to be recognised as a world-wide leader in heating technology, providing our customers with the broadest based industry knowledge, expertise, and products in space and process heating, setting the industry standard for excellence in customer service and quality.