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Customer Service Survey

CCI Thermal Technologies Inc. - Customer Service Survey

Your Information

Company: Contact Name: Phone: Email:
Street: City: State/Province: Zip:
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Product Background

What product(s) did you purchase (check all that apply)

Catadyne™ Ruffneck™ Caloritech™ Norseman™ DriQuik™ 3L Filters™ Other:

How did you discover CCI Thermal Technologies Inc. and/or its products? (check all that apply)

CCI Thermal Website Advertising - Brochures, Magazines, etc. Sales Representatives GlobalSpec CCI Thermal Traveling Trade Show Search Engine - Google, Yahoo, Bing, etc. Other:

Please select the reason(s) why you purchased a CCI Thermal product. (check all that apply)

Quality Customer Service Delivery Times Price Overall product performance and abilities Other:

Please rate the following characteristics of the CCI Thermal product(s) you purchased on a scale from 1 to 5. (If you did not deal with a purchased product, please select "N/A".

  1
Poor
2
Fair
3
Good
4
Very Good
5
Excellent
N/A
Price relative to competition
Performance
Durability
Reliability

Would you purchase another CCI Thermal product?

Yes No Maybe

If you chose "No" or "Maybe" as your response to the previous question, please state any particular reason(s) for your choice.

Buying Experience

Which of the following plants did you purchase product(s) from? (check all that apply)

Edmonton Oakville Orillia Greensburg Other:

How did you contact Customer Service? (check all that apply)

E-mail Telephone Website/Online RFQ Fax In person Other:

Please rate the following characteristics of the service representative on a scale from 1 to 5, where 1 means poor service and 5 means excellent service. (If you did not deal with a service representative, please select "N/A".)

  1
Poor
2
Fair
3
Good
4
Very Good
5
Excellent
N/A
Knowledge of Product
Courteousness
Efficiency/Promptness of response
Process of getting concerns resolved

Would you purchase another product through the same means?

Yes No Maybe

If you chose "No" or "Maybe" as your response to the previous question, please state any particular reason(s) for your choice.

Overall, how would you rate your customer service experience?

Poor Fair Good Very Good Excellent

Shipping & Delivery

Please rate the following characteristics of shipping/delivery on a scale from 1 to 5, where 1 means poor and 5 means excellent. (If you did not deal with shipping/delivery, please select "N/A".)

  1
Poor
2
Fair
3
Good
4
Very Good
5
Excellent
N/A
On time delivery
Items arrived in good condition
Notification of delayed shipments

Overall, how do you feel about our shipping/delivery?

Poor Fair Good Very Good Excellent

Please add any other comments you have about our shipping/delivery.

Website

Please rate the following characteristics of the CCI Thermal website on a scale from 1 to 5.

  1
Poor
2
Fair
3
Good
4
Very Good
5
Excellent
N/A
Navigation
Design
Content
Finding representatives in your location

If you could make improvments to the site what would they be?

Additional Information

Please indicate any follow-up action that you would like CCI Thermal Technologies Inc. to take after receiving your response to this survey. (check all that apply)

Send Product Information Send a direct link to our website Send regular updates Sales Representative to contact me Other:

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